FAQ

Buying space

I can't work out how the "Find Spaces" page works. Help!
Click the "How does this work?" button on the page and you will be shown a video walking you through the process. Alternatively, you can use this explanation below:

1. Enter the address and country of your space	2. Scroll and zoom until you find your exact spot ... or use the Zoom here shortcut		3. Click the marker to the left of the map. It's time to grab...	4. ...by clicking the exact spot on the map where you want your space to be	5. Adjust the size of your space, give it a name and add to your cart. Repeat to add another space, or checkout!

General

What does it mean precisely to be a space "Owner"
You are the sole "owner" of your space on this web platform. This means that the area specified at purchase cannot be purchased by another user. This has absolutely NOTHING to do with ownership rights in the real world. In the real world the ownership rights to that area of land do not change. That means that you can't turf you parents out of their home after you buy the area their house is in, and you can't start charging entry for theme parks, sports stadiums and tourist attractions. You are also kindly requested not to start building walls around your purchase.

How can I personalise my spaces page?
You can name your spaces, and write a description of the space and its story. You can add images and even videos (from other platforms). And you can add links from your space page to your homepage or to other sites relevant to the space.

Can I embed my space on another website?
Yes. In the footer of every page on the site you will see a link to "EMBED IN YOUR BLOG". If you are logged into your account, this page will show you the code you need to embed your space in another other website.

Your Account

I can't log into my account
Did you write your username and password correctly? You can request a new password here - it will be sent to your registered email address. If you still can't get it to work, please let us know here.

I can't remember my password
You can request a new password here - it will be sent to your registered email address. If you still can't get it to work, please let us know here.

I have forgotten my username
You don't need your username to login - just use your email address. Once you are logged in you can check your username here.

How can I change my email address
Changing your email address is currently not possible. In urgent cases please let us know here.

How can I change my password?
You can change your password here, once you are logged in.

How can I delete my account?
Please let us know here and we can delete your account.

Errors on the site

How can I let you know about a an error on the site?
Thanks for letting is know about errors. You can do so here.

When will space02 be available in my country?
space02.com is currently available in English in German - but you can buy a space from any country in the world. We are currently working on other language translations.

Questions from journalists

I am a journalist and I would like to speak to someone from space02.com about the site. Who should I contact?
All questions from journalists should be sent here. We will get back to you as soon as possible.

How can I advertise on space02.com
At the moment it is not possible to advertise on space02.com. However, you are more than welcome to send any suggestions to us here .

Letting us know about abuse

Another user is pretending to be me or hassling me - what can I do?
Please send us an email immediately to Abuse along with a scan of your identity document and a description of the problem.

How can I let you know about spammers or users uploading inappropriate content?
Please send us an email immediately to Abusewith a description of the problem.

How can I let you know about copyright abuse?
Please send us an email immediately to Abuse with a description of the problem.

Your profile

I'm trying to upload a photo to space02.com but I am receiving an error message. What am I doing wrong?
First of all make sure that your image is in a valid format - .gif, .jpg and .png images are accepted. Secondly, ensure that your image name doesn't have any strange characters in it. "Image.jpg" is, for example, fine as a filename. "On the beach with a Coors ~~.jpg" might not work. Thirdly, make sure your image is less than 600KB in size. If you don't know how to resize an image, we suggest you use the free IrfanView, which you can download here: http://www.irfanview.com/main_download_engl.htm